The importance of after-sales service when buying a computer
Investing in a computer is good both for your personal and professional development. To make the most of your computer, it is advised you buy it from a quality store. However, the input of the store does not end the moment you buy the computer. The computer can develop any fault post-purchase so after-sales services are needed. Here is the importance of after-sales services:
Provide maintenance and repair services
As mentioned earlier, anything can happen to a computer post-purchase especially it is a refurbished product. after-sales services help to ensure that the issue is quickly dealt with so that it does not become a big problem and a stain on the company’s reputation. For instance, the company can offer a one-year guaranty on all their products. If anything is wrong with the product before the guaranty expires, after-sales service personnel take this up. They may provide a replacement or repair the spoilt product. It also provides an avenue to put the customer through in the areas they need help when using the computer. You can easily see electronic shops reviewssuch as reviews of Coolshop to learn if they provide after sales support from people who have people that have patronized them.
Establish customer loyalty
If a company meets a customer’s expectations and provides after-sales services for them to help them use the computer well, they have won the loyalty of the customer forever. Such a person will feel emotionally connected to the company. They will turn brand advocates and bring their friend and families. No one wants to spend money and lose it. After-sales services help people to trust more in your computer brand and this where you want your company to get to.
However, as great is after-sales services are, you need to take care of your computer personally too. After-sales services will not be forever. Here are ways to protect your computer:
Keep liquids away and dust your computer regularly
Don’t eat over or near your computer and keep liquids away from it. Liquids and electronics are not friends and crumbs open the door for insects you don’t want near your computer. Ensure you buy surge protectors to protect your computer from blowing away when lightning strikes. Also, clean beneath the keys of the computer using a container of canned air and a cloth sprayed with disinfectant to wipe away dust.
Don’t put your laptops on the floor and keep away magnets
The fans in your laptop can suck up the air on the floor causing your laptop to clog and start misbehaving. The fan vents should always be clear. Also, don’t let your battery die before charging it; it can spoil the battery. Magnets are likely to damage your hard drive or wipe everything on it off. Never force the external device to enter your laptop.
Scan your computer and back up your data
The last thing you want is for a virus to corrupt your computer or bug should be set through which hackers steal your information. Get the latest antivirus software and scan your laptop with it. Besides, don’t forget to back up your data. It is frustrating to lose the information you cant get back.